Welcome to the application support page. Below are listed all the apps with details on usage and FAQS.
The Official UK Charts
Release date: 10th February, 2009.
The official press release on the product:
Do you want to keep up with the very latest hits? Do you want to see and hear what tracks are in the latest, up-to-date Official Music Charts, as soon as they are published? You do? Then the Official UK Music Charts App is for you.
The Official UK Music Charts App gives complete, updated access to the Official music rundowns in the most influential music market on earth – as soon as they are available.
Every Sunday evening, the Application will be refreshed with the brand new Official Singles Top 40, Albums Top 40 and Downloads Top 20, within moments of their announcement on BBC Radio One - as well as updating you on the most exciting new singles and albums releases coming out the following week.
From the moment the charts and release information is updated (every Sunday evening), you will be able to preview each track, link through to YouTube and stream music videos, connect to each artist’s official website for latest news - and even buy the track via the iTunes music store.
The app is brought to you by the Official Charts Company, the compilers of the Official Charts in the UK. Their charts are based on sales of CDs and downloads across 4,600 record shops and digital retailers every week, and provide the most accurate guide there is to popular music in the UK.
So, if you want to keep informed on the latest new music, the Official UK Music Charts Application is a must.
Application features:
1. Previews via iTunes
2. Videos via YouTube
3. News via official artist websites
4. Purchase tracks via iTunes Music Store
Videos
The videos available in the app for charts on the July 25, 2010:
Singles
13: Kickstarts - Example
21: Saturday - Basshunter
27: Stereo Love - Edward Maya ft. Vika Jigunlina
Albums
32: Won't Go Quietly - Example
39: Iron Man 2 (Original Sound Track) - AC/DC
Downloads
09: Saturday - Basshunter
17: Kickstarts - Example
30: Stereo Love - Edward Maya ft. Vika Jigunlina
Out This Week: Singles
02: Broken Branches - Delta Maid
04: A Happy Place - Katie Melua
10: All Time Low - The Wanted
Out This Week: Albums
10: Step Up 3D - Various Artists
Guides
FAQs
Since upgrading the iPhone to OS3.0.1, none of the links work?
The update to the iPhone OS stops the application accessing data - it can be easily fixed by re-installing the application post OS update.
Why can't I view the official music videos via YouTube?
Some videos on YouTube use or are encoded using Flash. These videos cannot be viewed on either the iPhone or the iPod Touch as Flash is not supported on these devices.
I’ve tried to launch the application but it keeps resetting to the launch icon?
This is a situation that can occur with application, like any computer-based device the buffers can become full. If this should happen all you need to do is reset the device by switching it off. When the device restarts the buffers will be reset and you will be able to use the application.
On launching a website, parts of the page appear to be missing?
Unfortunately certain media players are not available on the iPhone/iPod Touch meaning that elements of website cannot be seen. Where possible pure HTML sites are proved.
I’ve selected Preview/Buy Track on the Options Screen and it takes me to Podcast instead of to the iTunes store?
To connect to the iTunes store you need to have at the very minimum a 3G connection, if this is not available the iPhone by default will go to Podcasts.
If you have any further queries you can contact App Support.
Last updated: July 25, 2010